2014 Customer Service Survey


Starting August 25, 2014



Southwest Michigan Behavioral Health (SWMBH) will be conducting Telephone Surveys with customers served by Kalamazoo Community Mental Health and Substance Abuse Services (KCMHSAS).  

The purpose of this survey is to get your impression of services you receive from KCMHSAS through SWMBH.  This survey is COMPLETELY voluntary and confidential.   Participants will have a chance to win a WalMart Gift Card.

SWMBH and KCMHSAS want to know your opinion or the opinion of those you serve.

 If you DO NOT wish to participate in this telephone survey, please contact

KCMHSAS Customer Services at 269-553-7000



Medicaid Expansion-Healthy Michigan Updates:

KCMHSAS Messenger Newsletter Archive:

KCMHSAS Annual Report



Check back frequently for updates of community events.  For a list of recurring meetings and events in the Kalamazoo area, see our Community Calendar.

The Power of Trauma Informed Care

Friday, September 5, 2014

Two trainings will be offered:

Medical Staff:  8:00am - 9:00am at the Bronson Gilmore Center for Health Education

                                                                 7 Healthcare Plaza, Kalamazoo, MI 49007

All Staff:          10:00am - 4:30pm at the Borgess Lawrence Education Center

                                                                 1521 Gull Road, Kalamazoo, MI 49007

KCMHSAS is excited to be bringing a special guest speaker to Kalamazoo on Friday, September 5, 2014 to discuss the Adverse Childhood Effects(ACE) study.  Her name is Carol Redding, MA and she was active in the development of the ACE study process. Please take a moment to read her Bio for more information about Ms Redding’s credentials.

This training will inform participants on how to best use the ACE study information to become better trauma informed service providers.  

We are hoping to bring in medical personnel and clinical personnel to start us thinking about how we can become better integrated service partners.  We have two sessions being offered, the morning session is geared towards medical personal and the early afternoon session is geared towards everyone.   Medical personal are welcome to attend both sessions.

Please feel free to access and circulate the training flyer for each session - Medical Staff and All Staff

For more information, questions or concerns, please call Julie Helmer, Program Manager, Workforce Development and Clinical Training, Kalamazoo Community Mental Health and Substance Abuse Services at 269.364.6950.



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