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Customer Services at KCMHSAS
Role of Customer Services
The Customer Services offices of KCMHSAS and our affiliate partners
Allegan County Community Mental Health Services, Woodlands Behavioral
HealthCare Network (Cass County) and Community Mental Health Services
of St Joseph County are here to help you. The primary responsibilities
of our Customer Service agents are to:
- Provide an initial welcome and an orientation of the services
and benefits available through the community mental health and substance
abuse service system, as well as an overview of the network of providers
in our service system.
- Provide information about how to access mental health, substance abuse,
primary health and other community services.
- Provide information about how to access the processes that are in
place to protect the rights of the people we serve. This includes
providing assistance to file grievances, complaints, or appeals.
- Provide assistance with questions and problems about community benefits.
Available Information
Our Guide to Services covers many topics of interest about our agencies
and the services we provide, and rights and responsibilities of the people
we serve. The Customer Service office can also provide you with a written
copy of the Guide. You can also ask Customer Services for other items like:
- Recipient Rights booklets
- A directory of all of the agencies we contract with to provide supports and services
- Informational brochures about our agencies - both affiliate partners
and provider network service agencies
- Information about community services that are available
- Information about benefit programs like Medicaid and how to effectively work within these programs
- Informational brochures about specific materials related to mental health
and illnesses, substance abuse issues, and developmental disabilities.
Contacting Customer Services
- Customer Services hours are Monday through Friday from 8:00 am to 5:00 pm
- You can call our Customer Services line at 269-553-7000 or toll-free
at 1-877-553-7160. Calls are answered live during business hours.
If you call outside business hours you can leave a message, and if
you need a call-back outside our normal hours, please let us know,
and we will accommodate your need.
- The KCMHSAS Customer Services office is located at:
418 W. Kalamazoo Avenue
Kalamazoo, MI 49007
Guides
KCMHSAS Privacy Notice
Aviso de Privacidad
Southwest Michigan Affiliation Guide to Services
Southwest Michigan Affiliation Guide to Services - Large Print
Guia de Servicios
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(888) 373-6200
