Access Center

Services for Children

Services for Persons with Substance Abuse

Services for Persons with Developmental Disabilities

Services for Adults with Mental Illness

Customer Benefits

Supported Education

Self Determination

Eligibility and Cost

Grievance and Appeals

Recipient Rights

Housing

Family Support

Customer Services

The Customer Services offices of KCMHSAS and our affiliate partners Allegan County Community Mental Health Services, Woodlands Behavioral HealthCare Network (Cass County) and Community Mental Health Services of St Joseph County are here to help you.  The primary responsibilities of our Customer Service agents are to:

1. Provide and initial welcome and an orientation of the services and benefits available, as well as an overview of the network of providers in our service system.
2. Provide information about how to access mental health, substance abuse, primary health and other community services.
3. Provide information about how to access the processes in place to protect consumer rights.  Including providing assistance to file grievances, complaints, or appeals.
4. Provide assistance with questions and problems about benefits.

Please take a few minutes to review our Consumer Handbook.  (click here to see a copy).  It has many topics of interest about our agencies services, and rights and responsibilities of our consumers. The Customer Service office can also provide you with a written copy of our Handbook.  You can also ask us for other items like Recipient Rights booklets, informational brochures about our agencies - both affiliate partners and provider network service agencies, and informational brochures about specific materials related to mental health and illnesses, substance abuse issues, and developmental disabilities.  Regular Customer Service hours are 8:00 am to 5:00 pm Monday-Friday. You can leave us a message 24-hours a day by calling our line (269-553-7000 and 1-877-553-7160).  If you need a call-back outside our normal hours, please let us know, and we will accommodate your need. You can also use the "contact us" section of this web-site to send questions or comments to our Customer Service office.

IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, PLEASE CALL:
269-373-6000 w Toll Free 888-373-6200

For Service: Access Center
418 W. Kalamazoo Avenue w269-373-6000 (24 hours) w 888-373-6200 (24 hours)
TDD 269-382-0847 w Fax 269-373-4951
For Administration: KCMHSAS
3299 Gull Road, Nazareth w MI 49074-0063 w Tel 269-553-8000 w Fax 269-553-8012

2007 All Rights Reserved